Privacy Policy
At High Altitude Wash, a veteran-owned drone-powered exterior cleaning company serving Utah, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage with our services, visit our website, or interact with us.
Information We Collect
We collect personal information to deliver exceptional drone-powered cleaning services and enhance your experience, including:
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Personal Details: Your name, address, phone number, and email address for scheduling and communication.
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Property Information: Details such as square footage, number of levels, estimated windows, exterior materials (e.g., reclaimed wood, natural stone, copper panels), and potential obstacles (e.g., tall trees, power lines) to provide accurate quotes and ensure safe drone operations.
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Usage Data: Information about how you interact with our website (e.g., pages visited, quote requests) to improve our services and user experience.
We collect this data directly from you when you request a quote, book a service, or contact us, ensuring we have the necessary information to serve luxury real estate, businesses, and commercial properties effectively.
How We Use Your Information
We use your information to:
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Schedule and perform drone-powered cleaning services, ensuring safe and efficient operations in compliance with FAA Part 107 regulations.
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Communicate updates about your appointments, service status, or weather-related adjustments common in Park City and Heber City’s mountain climate.
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Share information about new services, special offers, or promotions, which you can opt out of at any time.
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Respond to inquiries and provide personalized customer support.
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Analyze website usage to enhance functionality and user experience, ensuring a seamless interaction with High Altitude Wash.
Your data will only be used for the purposes stated in this policy, and we will not use it in ways that deviate from these stated intentions without your consent.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:
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Service Providers: With trusted partners, such as Lucid Bots, who assist in delivering our services (e.g., providing cleaning solutions or drone technology), but only under strict confidentiality agreements.
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Legal Requirements: If required by law, regulation, or legal process (e.g., FAA compliance, court orders), we may disclose your information to protect our rights, safety, or property, or that of our clients and the public.
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Business Transfers: In the event of a merger, acquisition, or sale of High Altitude Wash assets, your information may be transferred as part of the transaction, with assurances of continued protection under this policy.
We ensure that any disclosure aligns with our commitment to transparency and your privacy.
Protecting Your Data
High Altitude Wash implements robust security measures, including encryption, secure servers, and access controls, to prevent unauthorized access, misuse, or disclosure of your personal information. As a veteran-led business, we prioritize trust and confidentiality, ensuring your data—whether personal details or property-is handled with the utmost care.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, such as completing your cleaning service, maintaining customer support records, or complying with legal obligations (e.g., tax or FAA requirements). Once no longer needed, your data is securely deleted or anonymized to protect your privacy.
Your Rights and Choices
You have the right to:
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Access and Update: Request access to the personal information we hold about you or update it if it’s inaccurate.
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Opt-Out: Unsubscribe from marketing communications (e.g., promotions, newsletters) at any time by clicking the “unsubscribe” link in emails or contacting us directly.
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Request Deletion: Ask us to delete your personal information, subject to legal or contractual obligations (e.g., retaining booking records for tax purposes).
To exercise these rights, please contact us using the details below.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience, such as remembering your preferences or analyzing site traffic. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality (e.g., quote request forms).
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies before sharing personal information.
Children's Privacy
High Altitude Wash services are not intended for individuals under 18. We do not knowingly collect personal information from children, and if we become aware of such data, we will take steps to delete it immediately.
Your Consent
By using High Altitude Wash services, visiting our website, or submitting a quote request, you consent to the collection, use, and disclosure of your personal information as described in this policy. We will notify you of any updates to this Privacy Policy by posting the revised version on our website, effective as of the date of posting.